The idea of artificial intelligence (AI) being used in digital payments was more accepted by consumers in Colombia, Ecuador, and Peru in 2024 than in Brazil. This was according to a survey held in seven different countries across the region. Brazil stands out as it had both the relatively highest number of respondents who had reservations on AI in payments, while also having the lowest number who would be comfortable with this tech if they knew more about it. The source does not clarify why this is the case. Brazil, however, does rank among the main countries in the world when it comes to real-time payments, courtesy of Pix. It is possible the success of this domestic payment method may have impacted the results of this survey.
Share of consumers in Latin America who indicate they are comfortable with companies using artificial intelligence (AI) to improve digital payments as of 2024
Characteristic
I am fully comfortable with this
I have some reservations
I could be comfortable with this if I knew more about it
Argentina, Brazil, Chile, Colombia, Ecuador, Mexico, Peru, LAC
Survey time period
May to June 2024
Number of respondents
6,500 respondents
Age group
18 years and older
Special properties
Consumers
Method of interview
Online survey
Supplementary notes
The source phrased the question as follows: "How comfortable are you with businesses using AI to improve the speed and security of payments? Select one"
The results have been weighted to represent the entire population.
The source lists three specific uses cased for artificial intelligence within payments: AI-powered checkouts, smart wallets, and payment chatbots.
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Paysafe Group. (August 12, 2024). Share of consumers in Latin America who indicate they are comfortable with companies using artificial intelligence (AI) to improve digital payments as of 2024 [Graph]. In Statista. Retrieved November 14, 2024, from https://www.statista.com/statistics/1498126/consumer-interest-in-ai-digital-payments-in-latin-america/
Paysafe Group. "Share of consumers in Latin America who indicate they are comfortable with companies using artificial intelligence (AI) to improve digital payments as of 2024." Chart. August 12, 2024. Statista. Accessed November 14, 2024. https://www.statista.com/statistics/1498126/consumer-interest-in-ai-digital-payments-in-latin-america/
Paysafe Group. (2024). Share of consumers in Latin America who indicate they are comfortable with companies using artificial intelligence (AI) to improve digital payments as of 2024. Statista. Statista Inc.. Accessed: November 14, 2024. https://www.statista.com/statistics/1498126/consumer-interest-in-ai-digital-payments-in-latin-america/
Paysafe Group. "Share of Consumers in Latin America Who Indicate They Are Comfortable with Companies Using Artificial Intelligence (Ai) to Improve Digital Payments as of 2024." Statista, Statista Inc., 12 Aug 2024, https://www.statista.com/statistics/1498126/consumer-interest-in-ai-digital-payments-in-latin-america/
Paysafe Group, Share of consumers in Latin America who indicate they are comfortable with companies using artificial intelligence (AI) to improve digital payments as of 2024 Statista, https://www.statista.com/statistics/1498126/consumer-interest-in-ai-digital-payments-in-latin-america/ (last visited November 14, 2024)
Share of consumers in Latin America who indicate they are comfortable with companies using artificial intelligence (AI) to improve digital payments as of 2024 [Graph], Paysafe Group, August 12, 2024. [Online]. Available: https://www.statista.com/statistics/1498126/consumer-interest-in-ai-digital-payments-in-latin-america/
