In a 2024 survey conducted in China, the most common negative experience reported by passengers using ride-hailing or rental services was poor hygiene and unpleasant odors in the vehicle, cited by 66.1 percent of respondents. Other significant issues included violations of driver regulations and driver behavior that causes discomfort.
Frequent negative experiences encountered by users of online ride-hailing services in China in 2024
According to the source, respondents were distributed across first-tier to fifth-tier cities in mainland China, as well as overseas and in Hong Kong, Macau, and Taiwan, encompassing individuals born from the 1975s to the 2000s.
The survey revealed that 38.3 percent of respondents identified as female, while 61.7 percent identified as male.
This question was phrased by the source as follows: "What bad experiences have you had taking online ride-hailing cars/taxi in the past?"
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Website (mouse0232.cn). (September 26, 2024). Frequent negative experiences encountered by users of online ride-hailing services in China in 2024 [Graph]. In Statista. Retrieved November 17, 2024, from https://www.statista.com/statistics/1497205/china-common-negative-experiences-in-online-ride-hailing-services/
Website (mouse0232.cn). "Frequent negative experiences encountered by users of online ride-hailing services in China in 2024." Chart. September 26, 2024. Statista. Accessed November 17, 2024. https://www.statista.com/statistics/1497205/china-common-negative-experiences-in-online-ride-hailing-services/
Website (mouse0232.cn). (2024). Frequent negative experiences encountered by users of online ride-hailing services in China in 2024. Statista. Statista Inc.. Accessed: November 17, 2024. https://www.statista.com/statistics/1497205/china-common-negative-experiences-in-online-ride-hailing-services/
Website (mouse0232.cn). "Frequent Negative Experiences Encountered by Users of Online Ride-hailing Services in China in 2024." Statista, Statista Inc., 26 Sep 2024, https://www.statista.com/statistics/1497205/china-common-negative-experiences-in-online-ride-hailing-services/
Website (mouse0232.cn), Frequent negative experiences encountered by users of online ride-hailing services in China in 2024 Statista, https://www.statista.com/statistics/1497205/china-common-negative-experiences-in-online-ride-hailing-services/ (last visited November 17, 2024)
Frequent negative experiences encountered by users of online ride-hailing services in China in 2024 [Graph], Website (mouse0232.cn), September 26, 2024. [Online]. Available: https://www.statista.com/statistics/1497205/china-common-negative-experiences-in-online-ride-hailing-services/
