In 2023, the digital public services in the Netherlands maintained an index score of 99.21 points in terms of user support. This figure has remained unchanged since 2022.
Availability index score of user support on e-government services in the Netherlands from 2022 to 2023
individuals who used the internet for at least 12 months
Supplementary notes
index score: 0 - lowest, 100 - highest.
User Support is based on the average of eGovernment Benchmark indicators User support and Cross-border user support and evaluates which help functionalities are available to users on government web portals.
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European Commission, & Capgemini. (April 3, 2024). Availability index score of user support on e-government services in the Netherlands from 2022 to 2023 [Graph]. In Statista. Retrieved November 19, 2024, from https://www.statista.com/statistics/1496208/digital-gov-user-support-availability-netherlands/
European Commission, und Capgemini. "Availability index score of user support on e-government services in the Netherlands from 2022 to 2023." Chart. April 3, 2024. Statista. Accessed November 19, 2024. https://www.statista.com/statistics/1496208/digital-gov-user-support-availability-netherlands/
European Commission, Capgemini. (2024). Availability index score of user support on e-government services in the Netherlands from 2022 to 2023. Statista. Statista Inc.. Accessed: November 19, 2024. https://www.statista.com/statistics/1496208/digital-gov-user-support-availability-netherlands/
European Commission, and Capgemini. "Availability Index Score of User Support on E-government Services in The Netherlands from 2022 to 2023." Statista, Statista Inc., 3 Apr 2024, https://www.statista.com/statistics/1496208/digital-gov-user-support-availability-netherlands/
European Commission & Capgemini, Availability index score of user support on e-government services in the Netherlands from 2022 to 2023 Statista, https://www.statista.com/statistics/1496208/digital-gov-user-support-availability-netherlands/ (last visited November 19, 2024)
Availability index score of user support on e-government services in the Netherlands from 2022 to 2023 [Graph], European Commission, & Capgemini, April 3, 2024. [Online]. Available: https://www.statista.com/statistics/1496208/digital-gov-user-support-availability-netherlands/
