Experience of basket sneaking on airline apps India 2024

Published by
Tanushree Basuroy,
Sep 25, 2024

When asked about their experience of booking tickets on airline websites or apps in a survey, 40 percent of respondents in India reported frequently experiencing the practice of basket sneaking in 2024. In comparison, 11 percent of respondents had never paid attention to this issue. The deceptive practice of basket sneaking or additional charges being added to the online shopping cart without consent has been prohibited by the Central Consumer Protection Authority in India since November 2023.

Airline website and app users that experienced basket sneaking when booking tickets in India in 2024

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Release date

August 2024

Region

India

Survey time period

2024

Number of respondents

13,919 respondents

Supplementary notes

The source did not specify the date of survey.

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