Experience of false urgency on airline apps India 2024

Published by
Tanushree Basuroy,
Sep 25, 2024

When asked about their experience of booking tickets on airline websites or apps in a survey, over 60 percent of respondents in India reported frequently experiencing a false sense of urgency created to speed up their booking in 2024. In comparison, less than 10 percent of respondents reported never having faced this issue. False urgency was among the 13 deceptive practices prohibited by the Central Consumer Protection Authority in India since November 2023.

Airline website and app users that experienced a sense of false urgency when booking tickets in India in 2024

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Release date

August 2024

Region

India

Survey time period

2024

Number of respondents

13,965 respondents

Supplementary notes

The source did not specify the date of survey.

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