Uses of AI in contact centers in next two years worldwide 2024

Published by
Raphael Bohne,
Oct 1, 2024

The most popular anticipated use for artificial intelligence (AI) at contact centers in the next two years worldwide in 2024 was process automation. 80 percent of respondents chose this option as their answer. Second in the list was voice authentication, with 79 percent of respondents who claimed this would be in use within the next two years.

Uses of artificial intelligence (AI) at contact centers in the next two years worldwide in 2024

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Release date

March 2024

Region

Worldwide

Survey time period

2024

Supplementary notes

Methodology not provided by the source.

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Topics

AI use at contact centersCall center services industry in the U.S.Artificial intelligence (AI) worldwideGenerative artificial intelligence (AI)Generative artificial intelligence (AI) in business
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