The most popular anticipated use for artificial intelligence (AI) at contact centers in the next two years worldwide in 2024 was process automation. 80 percent of respondents chose this option as their answer. Second in the list was voice authentication, with 79 percent of respondents who claimed this would be in use within the next two years.
Uses of artificial intelligence (AI) at contact centers in the next two years worldwide in 2024
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Frost & Sullivan. (March 21, 2024). Uses of artificial intelligence (AI) at contact centers in the next two years worldwide in 2024 [Graph]. In Statista. Retrieved November 03, 2024, from https://www.statista.com/statistics/1495835/contact-centers-future-ai-uses/
Frost & Sullivan. "Uses of artificial intelligence (AI) at contact centers in the next two years worldwide in 2024." Chart. March 21, 2024. Statista. Accessed November 03, 2024. https://www.statista.com/statistics/1495835/contact-centers-future-ai-uses/
Frost & Sullivan. (2024). Uses of artificial intelligence (AI) at contact centers in the next two years worldwide in 2024. Statista. Statista Inc.. Accessed: November 03, 2024. https://www.statista.com/statistics/1495835/contact-centers-future-ai-uses/
Frost & Sullivan. "Uses of Artificial Intelligence (Ai) at Contact Centers in The next Two Years Worldwide in 2024." Statista, Statista Inc., 21 Mar 2024, https://www.statista.com/statistics/1495835/contact-centers-future-ai-uses/
Frost & Sullivan, Uses of artificial intelligence (AI) at contact centers in the next two years worldwide in 2024 Statista, https://www.statista.com/statistics/1495835/contact-centers-future-ai-uses/ (last visited November 03, 2024)
Uses of artificial intelligence (AI) at contact centers in the next two years worldwide in 2024 [Graph], Frost & Sullivan, March 21, 2024. [Online]. Available: https://www.statista.com/statistics/1495835/contact-centers-future-ai-uses/
