E-government usage intensity in Belgium in 2023

Published by Ani Petrosyan, Sep 26, 2024

In 2023, 17 percent of Belgian residents used e-government services with high intensity. Furthermore, 21 percent used online public services with medium intensity, while 22 percent used them with low intensity. The level of intensity was measured based on the usage of certain e-government services.

Intensity level of e-government services usage in Belgium in 2023

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Release date

November 2023

Region

Belgium

Survey time period

2023

Age group

16-74 years

Supplementary notes

*High - 4 points according to calculation below,

Average - 3 points according to calculation below,

Low - 2 points according to calculation below,

Limited - 1 point according to calculation below,

None - 0 points according to calculation below;

One point for each of the following conditions, if true:

1. Accessing information stored about you OR accessing information from public databases or registers OR obtaining general information,

2. Downloading or printing official forms,

3. Making an appointment or reservation,

4. Requesting official documents or certificates OR requesting benefits or entitlements OR making other requests, claims or complaints.

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