In 2024, around 82 percent of internet users in Belgium aged 25 to 34 years old who did not use selected e-government services said it was not necessary for them to do it. Furthermore, 18 percent of those between 75 and 89 years who also did not use these services said they let another person do it for them.
Most common reasons for not using selected e-government services in Belgium in 2024, by age group
Characteristic
16-24 years
25-34 years
35-44 years
45-54 years
55-64 years
65-74 years
75-89 years
I did not have to request any documents or to make any claims
73
82
76
70
67
62
52
Lack of skills or knowledge
5
2
6
8
12
14
18
Concerns about the security of personal data or unwillingness to pay online
0
1
3
6
4
8
7
Lack of electronic signature, activated electronic identification (eID) or any other tool to use the eID
individuals who did not request any official documents or made any claims via a website or app of public authorities or public services in the last 12 months
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Statbel. (November 28, 2024). Most common reasons for not using selected e-government services in Belgium in 2024, by age group [Graph]. In Statista. Retrieved January 08, 2025, from https://www.statista.com/statistics/1493968/e-government-usage-to-access-information-in-belgium-by-age/
Statbel. "Most common reasons for not using selected e-government services in Belgium in 2024, by age group." Chart. November 28, 2024. Statista. Accessed January 08, 2025. https://www.statista.com/statistics/1493968/e-government-usage-to-access-information-in-belgium-by-age/
Statbel. (2024). Most common reasons for not using selected e-government services in Belgium in 2024, by age group. Statista. Statista Inc.. Accessed: January 08, 2025. https://www.statista.com/statistics/1493968/e-government-usage-to-access-information-in-belgium-by-age/
Statbel. "Most Common Reasons for Not Using Selected E-government Services in Belgium in 2024, by Age Group." Statista, Statista Inc., 28 Nov 2024, https://www.statista.com/statistics/1493968/e-government-usage-to-access-information-in-belgium-by-age/
Statbel, Most common reasons for not using selected e-government services in Belgium in 2024, by age group Statista, https://www.statista.com/statistics/1493968/e-government-usage-to-access-information-in-belgium-by-age/ (last visited January 08, 2025)
Most common reasons for not using selected e-government services in Belgium in 2024, by age group [Graph], Statbel, November 28, 2024. [Online]. Available: https://www.statista.com/statistics/1493968/e-government-usage-to-access-information-in-belgium-by-age/
