A 2023 survey found that approximately 59 percent of respondents in Indonesia were willing to interact with a chatbot to get customer service assistance. In comparison, only around 17 percent of respondents expressed willingness to use chatbots to dispute a parking ticket or bank fees.
Willingness to interact with chatbots in Indonesia as of November 2023, by type of activity
Survey question: "Chat technologies, like ChatGPT, are increasingly used. Imagine a company or government website offered a chatbot you could use to do a task. For which of the following activities would you be willing to interact with a chatbot?"
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University of Toronto, & Schwartz Reisman Institute for Technology and Society. (May 16, 2024). Willingness to interact with chatbots in Indonesia as of November 2023, by type of activity [Graph]. In Statista. Retrieved November 24, 2024, from https://www.statista.com/statistics/1493374/indonesia-willingness-to-use-chatbots-by-activity-type/
University of Toronto, und Schwartz Reisman Institute for Technology and Society. "Willingness to interact with chatbots in Indonesia as of November 2023, by type of activity." Chart. May 16, 2024. Statista. Accessed November 24, 2024. https://www.statista.com/statistics/1493374/indonesia-willingness-to-use-chatbots-by-activity-type/
University of Toronto, Schwartz Reisman Institute for Technology and Society. (2024). Willingness to interact with chatbots in Indonesia as of November 2023, by type of activity. Statista. Statista Inc.. Accessed: November 24, 2024. https://www.statista.com/statistics/1493374/indonesia-willingness-to-use-chatbots-by-activity-type/
University of Toronto, and Schwartz Reisman Institute for Technology and Society. "Willingness to Interact with Chatbots in Indonesia as of November 2023, by Type of Activity." Statista, Statista Inc., 16 May 2024, https://www.statista.com/statistics/1493374/indonesia-willingness-to-use-chatbots-by-activity-type/
University of Toronto & Schwartz Reisman Institute for Technology and Society, Willingness to interact with chatbots in Indonesia as of November 2023, by type of activity Statista, https://www.statista.com/statistics/1493374/indonesia-willingness-to-use-chatbots-by-activity-type/ (last visited November 24, 2024)
Willingness to interact with chatbots in Indonesia as of November 2023, by type of activity [Graph], University of Toronto, & Schwartz Reisman Institute for Technology and Society, May 16, 2024. [Online]. Available: https://www.statista.com/statistics/1493374/indonesia-willingness-to-use-chatbots-by-activity-type/
