A survey conducted globally among retail consumers in 2023 shows the reasons why consumers enjoy conversational commerce powered by artificial intelligence (AI). Over 80 percent of customers enjoy the fact that even while using this tool they have their personal data protected, and around 80 percent like when the tool explains the reasons for recommending such products.
Preferred characteristics of conversational AI commerce in 2023
The source surveyed a representative sample of 9,780 consumers from 12 countries: Australia, Brazil, Canada, France, Germany, Greater China, India, Japan, Spain, UAE, UK and the United States.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Accenture. (August 13, 2024). Preferred characteristics of conversational AI commerce in 2023 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1490610/preferred-characteristics-of-conversational-ai-commerce/
Accenture. "Preferred characteristics of conversational AI commerce in 2023." Chart. August 13, 2024. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1490610/preferred-characteristics-of-conversational-ai-commerce/
Accenture. (2024). Preferred characteristics of conversational AI commerce in 2023. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1490610/preferred-characteristics-of-conversational-ai-commerce/
Accenture. "Preferred Characteristics of Conversational Ai Commerce in 2023." Statista, Statista Inc., 13 Aug 2024, https://www.statista.com/statistics/1490610/preferred-characteristics-of-conversational-ai-commerce/
Accenture, Preferred characteristics of conversational AI commerce in 2023 Statista, https://www.statista.com/statistics/1490610/preferred-characteristics-of-conversational-ai-commerce/ (last visited December 22, 2024)
Preferred characteristics of conversational AI commerce in 2023 [Graph], Accenture, August 13, 2024. [Online]. Available: https://www.statista.com/statistics/1490610/preferred-characteristics-of-conversational-ai-commerce/
