In Japan, a survey shows that around 55 percent of business-to-consumer (B2C) organizations are experimenting AI-based technologies in their e-commerce operations. A little under 30 percent of professionals answered their companies have already fully implemented the artificial intelligence tools, while about 15 percent of companies are still evaluating its usage.
Share of business-to-consumer (B2C) e-commerce companies using AI in Japan in 2023
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Share of business-to-consumer (B2C) e-commerce companies using AI in Japan in 2023
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To qualify for inclusion, a digital commerce site must have conducted transactions throughout the analysis period (Q4 2022 through Q3 2023) and met a monthly minimum visit and order threshold.
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Salesforce Research. (February 13, 2024). Share of business-to-consumer (B2C) e-commerce companies using AI in Japan in 2023 [Graph]. In Statista. Retrieved April 26, 2025, from https://www.statista.com/statistics/1490592/ai-in-b2c-e-commerce-japan/
Salesforce Research. "Share of business-to-consumer (B2C) e-commerce companies using AI in Japan in 2023." Chart. February 13, 2024. Statista. Accessed April 26, 2025. https://www.statista.com/statistics/1490592/ai-in-b2c-e-commerce-japan/
Salesforce Research. (2024). Share of business-to-consumer (B2C) e-commerce companies using AI in Japan in 2023. Statista. Statista Inc.. Accessed: April 26, 2025. https://www.statista.com/statistics/1490592/ai-in-b2c-e-commerce-japan/
Salesforce Research. "Share of Business-to-consumer (B2c) E-commerce Companies Using Ai in Japan in 2023." Statista, Statista Inc., 13 Feb 2024, https://www.statista.com/statistics/1490592/ai-in-b2c-e-commerce-japan/
Salesforce Research, Share of business-to-consumer (B2C) e-commerce companies using AI in Japan in 2023 Statista, https://www.statista.com/statistics/1490592/ai-in-b2c-e-commerce-japan/ (last visited April 26, 2025)
Share of business-to-consumer (B2C) e-commerce companies using AI in Japan in 2023 [Graph], Salesforce Research, February 13, 2024. [Online]. Available: https://www.statista.com/statistics/1490592/ai-in-b2c-e-commerce-japan/
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