A survey conducted worldwide in 2024 points out the greatest challenges for companies when adopting the use of artificial intelligence (AI) in customer experience. Over 40 percent see the need of specialized knowledge and lack of expertise as barriers when implementing this tool; while some organizations show resistance to adopting this technology and changing their processes, at around 23 percent.
Main challenges encountered in implementing AI for customer experience uses in 2024
Characteristic
Share of respondents
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Lumoa. (April 14, 2024). Main challenges encountered in implementing AI for customer experience uses in 2024 [Graph]. In Statista. Retrieved September 12, 2024, from https://www.statista.com/statistics/1490167/ai-implementation-customer-experience-challenges/
Lumoa. "Main challenges encountered in implementing AI for customer experience uses in 2024." Chart. April 14, 2024. Statista. Accessed September 12, 2024. https://www.statista.com/statistics/1490167/ai-implementation-customer-experience-challenges/
Lumoa. (2024). Main challenges encountered in implementing AI for customer experience uses in 2024. Statista. Statista Inc.. Accessed: September 12, 2024. https://www.statista.com/statistics/1490167/ai-implementation-customer-experience-challenges/
Lumoa. "Main Challenges Encountered in Implementing Ai for Customer Experience Uses in 2024." Statista, Statista Inc., 14 Apr 2024, https://www.statista.com/statistics/1490167/ai-implementation-customer-experience-challenges/
Lumoa, Main challenges encountered in implementing AI for customer experience uses in 2024 Statista, https://www.statista.com/statistics/1490167/ai-implementation-customer-experience-challenges/ (last visited September 12, 2024)
Main challenges encountered in implementing AI for customer experience uses in 2024 [Graph], Lumoa, April 14, 2024. [Online]. Available: https://www.statista.com/statistics/1490167/ai-implementation-customer-experience-challenges/