A survey conducted worldwide in 2024 points out the greatest challenges for companies when adopting the use of artificial intelligence (AI) in customer experience. Over 40 percent see the need of specialized knowledge and lack of expertise as barriers when implementing this tool; while some organizations show resistance to adopting this technology and changing their processes, at around 23 percent.
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Everything on "Artificial intelligence (AI) in telecoms" in one document: edited and divided into chapters, including detailed references.
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Overview
Benefits and challenges
Adoption by segment
Special focus: Customer service
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