A survey conducted in 2024 in the United States shows in which areas consumers consider that AI-powered customer care solutions are more necessary. Over 50 percent of customers believe that the tool should be able to comprehend better their needs and by that create a less frustrating experience, which was another factor pointed as needing improvements, at 45 percent. Being an empathetic and friendly tool are not among the main factors pointed by the consumers, at 34 and 29 percent respectively.
Areas AI-powered customer care solutions most in need of improvement in the U.S. in 2024
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RetailWire. (August 18, 2024). Areas AI-powered customer care solutions most in need of improvement in the U.S. in 2024
[Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1490011/us-ai-improvement-investment-solutions/
RetailWire. "Areas AI-powered customer care solutions most in need of improvement in the U.S. in 2024
." Chart. August 18, 2024. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1490011/us-ai-improvement-investment-solutions/
RetailWire. (2024). Areas AI-powered customer care solutions most in need of improvement in the U.S. in 2024
. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1490011/us-ai-improvement-investment-solutions/
RetailWire. "Areas Ai-powered Customer Care Solutions Most in Need of Improvement in The U.S. in 2024
." Statista, Statista Inc., 18 Aug 2024, https://www.statista.com/statistics/1490011/us-ai-improvement-investment-solutions/
RetailWire, Areas AI-powered customer care solutions most in need of improvement in the U.S. in 2024
Statista, https://www.statista.com/statistics/1490011/us-ai-improvement-investment-solutions/ (last visited December 21, 2024)
Areas AI-powered customer care solutions most in need of improvement in the U.S. in 2024
[Graph], RetailWire, August 18, 2024. [Online]. Available: https://www.statista.com/statistics/1490011/us-ai-improvement-investment-solutions/
