In 2023, web browsing had the highest consumer satisfaction index (CSI) score among mobile broadband consumers in Malaysia, with a 3.97 score out of five. By comparison, online gaming on mobile broadband had the lowest CSI score, with 3.29 out of five.
Consumer satisfaction index (CSI) score of mobile broadband consumers in Malaysia in 2023, by activity
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Consumer satisfaction index (CSI) score of mobile broadband consumers in Malaysia in 2023, by activity
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According to the source, the consumer satisfaction index (CSI) score was measured based on the level of consumers' perception toward importance of services using the 5-point Likert scale. The rating scale goes from 1 (extremely dissatisfied) to 5 (extremely satisfied).
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Malaysian Communications and Multimedia Commission. (June 19, 2024). Consumer satisfaction index (CSI) score of mobile broadband consumers in Malaysia in 2023, by activity [Graph]. In Statista. Retrieved January 21, 2025, from https://www.statista.com/statistics/1489537/malaysia-csi-of-mobile-broadband-by-activity/
Malaysian Communications and Multimedia Commission. "Consumer satisfaction index (CSI) score of mobile broadband consumers in Malaysia in 2023, by activity." Chart. June 19, 2024. Statista. Accessed January 21, 2025. https://www.statista.com/statistics/1489537/malaysia-csi-of-mobile-broadband-by-activity/
Malaysian Communications and Multimedia Commission. (2024). Consumer satisfaction index (CSI) score of mobile broadband consumers in Malaysia in 2023, by activity. Statista. Statista Inc.. Accessed: January 21, 2025. https://www.statista.com/statistics/1489537/malaysia-csi-of-mobile-broadband-by-activity/
Malaysian Communications and Multimedia Commission. "Consumer Satisfaction Index (Csi) Score of Mobile Broadband Consumers in Malaysia in 2023, by Activity." Statista, Statista Inc., 19 Jun 2024, https://www.statista.com/statistics/1489537/malaysia-csi-of-mobile-broadband-by-activity/
Malaysian Communications and Multimedia Commission, Consumer satisfaction index (CSI) score of mobile broadband consumers in Malaysia in 2023, by activity Statista, https://www.statista.com/statistics/1489537/malaysia-csi-of-mobile-broadband-by-activity/ (last visited January 21, 2025)
Consumer satisfaction index (CSI) score of mobile broadband consumers in Malaysia in 2023, by activity [Graph], Malaysian Communications and Multimedia Commission, June 19, 2024. [Online]. Available: https://www.statista.com/statistics/1489537/malaysia-csi-of-mobile-broadband-by-activity/
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