Consumer satisfaction mobile score of fixed broadband in Malaysia 2023, by activity

Consumer satisfaction index (CSI) score of mobile broadband consumers in Malaysia in 2023, by activity

CharacteristicConsumer index score
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Statistic: Consumer satisfaction index (CSI) score of mobile broadband consumers in Malaysia in 2023, by activity
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Release date

June 2024

Region

Malaysia

Survey time period

2023

Number of respondents

2,304 respondents

Supplementary notes

According to the source, the consumer satisfaction index (CSI) score was measured based on the level of consumers' perception toward importance of services using the 5-point Likert scale. The rating scale goes from 1 (extremely dissatisfied) to 5 (extremely satisfied).

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