A survey conducted in Italy in 2024 shows how important consumers consider having a fast customer service response. Combined, around 90 percent of the respondents consider it either important or very important. Those who do not think it has a big significance are around five percent.
Importance of customer service reponse time in Italy in 2024
Characteristic
Share of respondents
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ServiceNow. (August 27, 2024). Importance of customer service reponse time in Italy in 2024 [Graph]. In Statista. Retrieved September 06, 2024, from https://www.statista.com/statistics/1489517/italy-response-importance-customer-service/
ServiceNow. "Importance of customer service reponse time in Italy in 2024." Chart. August 27, 2024. Statista. Accessed September 06, 2024. https://www.statista.com/statistics/1489517/italy-response-importance-customer-service/
ServiceNow. (2024). Importance of customer service reponse time in Italy in 2024. Statista. Statista Inc.. Accessed: September 06, 2024. https://www.statista.com/statistics/1489517/italy-response-importance-customer-service/
ServiceNow. "Importance of Customer Service Reponse Time in Italy in 2024." Statista, Statista Inc., 27 Aug 2024, https://www.statista.com/statistics/1489517/italy-response-importance-customer-service/
ServiceNow, Importance of customer service reponse time in Italy in 2024 Statista, https://www.statista.com/statistics/1489517/italy-response-importance-customer-service/ (last visited September 06, 2024)
Importance of customer service reponse time in Italy in 2024 [Graph], ServiceNow, August 27, 2024. [Online]. Available: https://www.statista.com/statistics/1489517/italy-response-importance-customer-service/