Opinions about AI in online CX in the Netherlands 2024

Published by Daniela Coppola, Aug 27, 2024

Despite the enhancements brought by artificial intelligence, over 90 percent of shoppers In the Netherlands do not believe AI improved online shopping, a 2024 survey showed. Almost 90 percent of consumers did not find AI-driven product recommendations very useful, and around 70 percent have not bought any items based on AI recommendation.

Opinions about use of AI in the shopping experience in the Netherlands in 2024

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Source

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Release date

July 2024

Region

Netherlands

Survey time period

March 29 to April 10, 2024

Number of respondents

23,016 respondents

Supplementary notes

The source surveyed consumers across the U.S., Canada, Mexico, Brazil, Argentina, Chile, Colombia, UK, Germany, France, Italy, Spain, Ireland, Denmark, Finland, Sweden, Norway, Australia, New Zealand, Japan, China, India, Indonesia, Thailand, South Korea, Saudi Arabia, South Africa, Vietnam, Nigeria, and Netherlands.

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Overview

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Business adoption

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Consumer attitudes

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Topics

Artificial intelligence (AI) in European e-commerceArtificial intelligence (AI) worldwideArtificial intelligence (AI) in the NordicsArtificial intelligence (AI) in the United StatesArtificial intelligence in e-commerce
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