Despite the enhancements brought by artificial intelligence, 90 percent of shoppers In Germany do not believe AI improved online shopping, a 2024 survey showed. Over 80 percent of consumers did not find AI-driven product recommendations very useful, and almost 60 percent consider chatbots less effective than humans when assisting in problems solutions.
Opinions about use of AI in the shopping experience in Germany in 2024
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The source surveyed consumers across the U.S., Canada, Mexico, Brazil, Argentina, Chile, Colombia, UK, Germany, France, Italy, Spain, Ireland, Denmark, Finland, Sweden, Norway, Australia, New Zealand, Japan, China, India, Indonesia, Thailand, South Korea, Saudi Arabia, South Africa, Vietnam, Nigeria, and Netherlands.
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EY. (July 21, 2024). Opinions about use of AI in the shopping experience in Germany in 2024 [Graph]. In Statista. Retrieved September 12, 2024, from https://www.statista.com/statistics/1489214/opinions-ai-online-cx-germany/
EY. "Opinions about use of AI in the shopping experience in Germany in 2024." Chart. July 21, 2024. Statista. Accessed September 12, 2024. https://www.statista.com/statistics/1489214/opinions-ai-online-cx-germany/
EY. (2024). Opinions about use of AI in the shopping experience in Germany in 2024. Statista. Statista Inc.. Accessed: September 12, 2024. https://www.statista.com/statistics/1489214/opinions-ai-online-cx-germany/
EY. "Opinions about Use of Ai in The Shopping Experience in Germany in 2024." Statista, Statista Inc., 21 Jul 2024, https://www.statista.com/statistics/1489214/opinions-ai-online-cx-germany/
EY, Opinions about use of AI in the shopping experience in Germany in 2024 Statista, https://www.statista.com/statistics/1489214/opinions-ai-online-cx-germany/ (last visited September 12, 2024)
Opinions about use of AI in the shopping experience in Germany in 2024 [Graph], EY, July 21, 2024. [Online]. Available: https://www.statista.com/statistics/1489214/opinions-ai-online-cx-germany/