Opinions about AI in online CX in France 2024

Published by Daniela Coppola, Aug 27, 2024

Despite the enhancements borought by artificial intelligence, more than 90 percent of shoppers In France do not believe AI improved online shopping, a 2024 survey showed. Around another 90 percent of surveyed consumers did not find AI-driven product recommendations very useful. Skepticism involved the use of chatbots, too. 68 percent of respondents considered AI-powered chatbots less effective than humans. 

Opinions about use of AI in the shopping experience in France in 2024

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Release date

July 2024

Region

France

Survey time period

March 29 to April 10, 2024

Number of respondents

23,016 respondents

Supplementary notes

The source surveyed consumers across the U.S., Canada, Mexico, Brazil, Argentina, Chile, Colombia, UK, Germany, France, Italy, Spain, Ireland, Denmark, Finland, Sweden, Norway, Australia, New Zealand, Japan, China, India, Indonesia, Thailand, South Korea, Saudi Arabia, South Africa, Vietnam, Nigeria, and Netherlands.

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Overview

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Implementation status

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Business adoption

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Consumer attitudes

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Topics

Artificial intelligence (AI) in European e-commerceArtificial intelligence (AI) worldwideArtificial intelligence (AI) in the NordicsArtificial intelligence (AI) in the United StatesArtificial intelligence in e-commerce
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