According to a 2024 survey carried out in eight European countries, 15 to 21 percent of consumers did not know how to interact with AI-powered customer service in an effective way. With 21 percent, Italian shoppers struggled the most getting what they wanted from AI customer service offerings.
Share of consumers who struggle interacting with AI-powered customer service in Europe in 2024, by country
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ServiceNow. (August 20, 2024). Share of consumers who struggle interacting with AI-powered customer service in Europe in 2024, by country [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1488699/consumers-struggling-with-ai-customer-service-by-country-europe/
ServiceNow. "Share of consumers who struggle interacting with AI-powered customer service in Europe in 2024, by country." Chart. August 20, 2024. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1488699/consumers-struggling-with-ai-customer-service-by-country-europe/
ServiceNow. (2024). Share of consumers who struggle interacting with AI-powered customer service in Europe in 2024, by country. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1488699/consumers-struggling-with-ai-customer-service-by-country-europe/
ServiceNow. "Share of Consumers Who Struggle Interacting with Ai-powered Customer Service in Europe in 2024, by Country." Statista, Statista Inc., 20 Aug 2024, https://www.statista.com/statistics/1488699/consumers-struggling-with-ai-customer-service-by-country-europe/
ServiceNow, Share of consumers who struggle interacting with AI-powered customer service in Europe in 2024, by country Statista, https://www.statista.com/statistics/1488699/consumers-struggling-with-ai-customer-service-by-country-europe/ (last visited December 21, 2024)
Share of consumers who struggle interacting with AI-powered customer service in Europe in 2024, by country [Graph], ServiceNow, August 20, 2024. [Online]. Available: https://www.statista.com/statistics/1488699/consumers-struggling-with-ai-customer-service-by-country-europe/
