According to a 2024 survey, over eight in ten Spanish consumers would engage with chatbots powered with generative AI technology to receive support. Italians followed with 81 percent while another 79 percent of Irish shoppers would use Gen AI chatbots for an element of customer service.
Share of consumers choosing to engage with Gen AI chatbots for customer service in Europe in 2024, by country
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ServiceNow. (August 20, 2024). Share of consumers choosing to engage with Gen AI chatbots for customer service in Europe in 2024, by country [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1488691/engagement-with-gen-ai-chatbots-by-country-europe/
ServiceNow. "Share of consumers choosing to engage with Gen AI chatbots for customer service in Europe in 2024, by country." Chart. August 20, 2024. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1488691/engagement-with-gen-ai-chatbots-by-country-europe/
ServiceNow. (2024). Share of consumers choosing to engage with Gen AI chatbots for customer service in Europe in 2024, by country. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1488691/engagement-with-gen-ai-chatbots-by-country-europe/
ServiceNow. "Share of Consumers Choosing to Engage with Gen Ai Chatbots for Customer Service in Europe in 2024, by Country." Statista, Statista Inc., 20 Aug 2024, https://www.statista.com/statistics/1488691/engagement-with-gen-ai-chatbots-by-country-europe/
ServiceNow, Share of consumers choosing to engage with Gen AI chatbots for customer service in Europe in 2024, by country Statista, https://www.statista.com/statistics/1488691/engagement-with-gen-ai-chatbots-by-country-europe/ (last visited December 21, 2024)
Share of consumers choosing to engage with Gen AI chatbots for customer service in Europe in 2024, by country [Graph], ServiceNow, August 20, 2024. [Online]. Available: https://www.statista.com/statistics/1488691/engagement-with-gen-ai-chatbots-by-country-europe/
