In 2024, the potential artificial intelligence (AI) generated improvement in contact centers that has been predicted to have the biggest future impact was more predictive and relevant service/communication. Almost 82 percent of respondents gave this as their answer. Roughly 43 percent of those surveyed stated that AI would not improve better marketing/sales copy and engagement.
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Everything on "AI use at contact centers worldwide" in one document: edited and divided into chapters, including detailed references.
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Overview
AI use
AI impact
Outlook
* For commercial use only
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The statistic on this page is a Premium Statistic and is included in this account.
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