In 2023, Höffner was very popular among customers, and with 77.2 points, achieved the highest score in the customer survey. The results include ratings on criteria such as price-performance, advisory skills and product range. The furniture retailers Möbel Kraft and Segmüller followed in second and third place at 77 and 74.7 points.
Most popular furniture retailers in Germany in 2023
Characteristic
Point value
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People aged 18 and over who have shopped in a furniture store in the last 12 months
Method of interview
Online survey
Supplementary notes
Points on a scale from 0 to 100 (100 points is the maximum). The overall assessment included the results of satisfaction with the sub-areas of price-performance ratio with 20 percent, advisory skills and product range with 15 percent each, and customer service, delivery and assembly, store design, annoyances and willingness to recommend with 10 percent each.
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DISQ. (April 25, 2023). Most popular furniture retailers in Germany in 2023 [Graph]. In Statista. Retrieved September 01, 2024, from https://www.statista.com/statistics/1487927/customer-survey-on-most-popular-furniture-retailers-germany/
DISQ. "Most popular furniture retailers in Germany in 2023." Chart. April 25, 2023. Statista. Accessed September 01, 2024. https://www.statista.com/statistics/1487927/customer-survey-on-most-popular-furniture-retailers-germany/
DISQ. (2023). Most popular furniture retailers in Germany in 2023. Statista. Statista Inc.. Accessed: September 01, 2024. https://www.statista.com/statistics/1487927/customer-survey-on-most-popular-furniture-retailers-germany/
DISQ. "Most Popular Furniture Retailers in Germany in 2023." Statista, Statista Inc., 25 Apr 2023, https://www.statista.com/statistics/1487927/customer-survey-on-most-popular-furniture-retailers-germany/
DISQ, Most popular furniture retailers in Germany in 2023 Statista, https://www.statista.com/statistics/1487927/customer-survey-on-most-popular-furniture-retailers-germany/ (last visited September 01, 2024)
Most popular furniture retailers in Germany in 2023 [Graph], DISQ, April 25, 2023. [Online]. Available: https://www.statista.com/statistics/1487927/customer-survey-on-most-popular-furniture-retailers-germany/
