In 2023, 65 percent of contact center workers in the United States reported that artificial intelligence (AI) was used constantly for voice recording when it came to workplace monitoring. The least used AI workspace monitoring feature was camera recording, with almost 80 percent of respondents who stated this was never used in their workplace.
Frequency of artificial intelligence (AI) workspace monitoring uses at contact centers in the United States in 2023
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ResearchGate. (November 18, 2023). Frequency of artificial intelligence (AI) workspace monitoring uses at contact centers in the United States in 2023 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1487727/contact-centers-ai-workspace-monitoring-frequency/
ResearchGate. "Frequency of artificial intelligence (AI) workspace monitoring uses at contact centers in the United States in 2023." Chart. November 18, 2023. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1487727/contact-centers-ai-workspace-monitoring-frequency/
ResearchGate. (2023). Frequency of artificial intelligence (AI) workspace monitoring uses at contact centers in the United States in 2023. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1487727/contact-centers-ai-workspace-monitoring-frequency/
ResearchGate. "Frequency of Artificial Intelligence (Ai) Workspace Monitoring Uses at Contact Centers in The United States in 2023." Statista, Statista Inc., 18 Nov 2023, https://www.statista.com/statistics/1487727/contact-centers-ai-workspace-monitoring-frequency/
ResearchGate, Frequency of artificial intelligence (AI) workspace monitoring uses at contact centers in the United States in 2023 Statista, https://www.statista.com/statistics/1487727/contact-centers-ai-workspace-monitoring-frequency/ (last visited November 21, 2024)
Frequency of artificial intelligence (AI) workspace monitoring uses at contact centers in the United States in 2023 [Graph], ResearchGate, November 18, 2023. [Online]. Available: https://www.statista.com/statistics/1487727/contact-centers-ai-workspace-monitoring-frequency/
