In 2023, the majority of contact center workers in North America stated that artficial intelligence (AI) was used most often for voice recording when it came to workplace monitoring. Only 23 percent of respondents, however, stated that AI was used for camera recording when it came to workplace monitoring.
Uses of artificial intelligence (AI) on workspace monitoring at contact centers in North America in 2023
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
ResearchGate. (November 18, 2023). Uses of artificial intelligence (AI) on workspace monitoring at contact centers in North America in 2023 [Graph]. In Statista. Retrieved December 03, 2024, from https://www.statista.com/statistics/1487720/contact-centers-ai-and-workspace-monitoring-uses/
ResearchGate. "Uses of artificial intelligence (AI) on workspace monitoring at contact centers in North America in 2023." Chart. November 18, 2023. Statista. Accessed December 03, 2024. https://www.statista.com/statistics/1487720/contact-centers-ai-and-workspace-monitoring-uses/
ResearchGate. (2023). Uses of artificial intelligence (AI) on workspace monitoring at contact centers in North America in 2023. Statista. Statista Inc.. Accessed: December 03, 2024. https://www.statista.com/statistics/1487720/contact-centers-ai-and-workspace-monitoring-uses/
ResearchGate. "Uses of Artificial Intelligence (Ai) on Workspace Monitoring at Contact Centers in North America in 2023." Statista, Statista Inc., 18 Nov 2023, https://www.statista.com/statistics/1487720/contact-centers-ai-and-workspace-monitoring-uses/
ResearchGate, Uses of artificial intelligence (AI) on workspace monitoring at contact centers in North America in 2023 Statista, https://www.statista.com/statistics/1487720/contact-centers-ai-and-workspace-monitoring-uses/ (last visited December 03, 2024)
Uses of artificial intelligence (AI) on workspace monitoring at contact centers in North America in 2023 [Graph], ResearchGate, November 18, 2023. [Online]. Available: https://www.statista.com/statistics/1487720/contact-centers-ai-and-workspace-monitoring-uses/