B2B ux experience with configuration tools in 2024

Published by Statista Research Department, Nov 9, 2024

A survey conducted worldwide in 2024 among companies with an annual revenue higher than 100 million U.S. dollars shows the B2B users' opinion on product configuration tools. Buyers expect to have product configuration tools that can help them finalize the online orders, but only 44 percent of them found these tools very easy to use.

User experience with product configuration tools in B2B e-commerce in 2024

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Release date

2024

Region

Worldwide

Survey time period

March 2024

Number of respondents

527 assessments

Supplementary notes

Figures were rounded.
Only the websites of companies with over 100 million U.S. dollars annual reveue were analyzed. 

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