Impact of AI on training at contact centers U.S. 2023

Published by Statista Research Department, Nov 27, 2024

In 2023, the majority of contact center workers in the United States agreed artificial intelligence (AI) improved customer service. Just over 30 percent of respondents, however, stated that AI made work more stressful when it came to training.

Impact of artificial intelligence (AI) on training at contact centers in the United States in 2023

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Release date

November 2023

Region

United States

Survey time period

December 2022 to January 2023

Number of respondents

3,366 contact center workers

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Overview

5

Uses

6

Impact

5

Challenges and outlook

5

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Topics

AI use at contact centersCall center services industry in the U.S.Artificial intelligence (AI) worldwideGenerative artificial intelligence (AI)Generative artificial intelligence (AI) in business
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