In 2023, the majority of contact center workers in the United States stated they agreed artficial intelligence (AI) had improved customer service when it came to customer information tasks during their workday. 40 percent agreed that AI had made their work easier.
Impact of artificial intelligence (AI) on customer information experience at contact centers in the United States in 2023
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ResearchGate. (November 18, 2023). Impact of artificial intelligence (AI) on customer information experience at contact centers in the United States in 2023 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1484479/contact-centers-ai-and-customer-info/
ResearchGate. "Impact of artificial intelligence (AI) on customer information experience at contact centers in the United States in 2023." Chart. November 18, 2023. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1484479/contact-centers-ai-and-customer-info/
ResearchGate. (2023). Impact of artificial intelligence (AI) on customer information experience at contact centers in the United States in 2023. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1484479/contact-centers-ai-and-customer-info/
ResearchGate. "Impact of Artificial Intelligence (Ai) on Customer Information Experience at Contact Centers in The United States in 2023." Statista, Statista Inc., 18 Nov 2023, https://www.statista.com/statistics/1484479/contact-centers-ai-and-customer-info/
ResearchGate, Impact of artificial intelligence (AI) on customer information experience at contact centers in the United States in 2023 Statista, https://www.statista.com/statistics/1484479/contact-centers-ai-and-customer-info/ (last visited December 21, 2024)
Impact of artificial intelligence (AI) on customer information experience at contact centers in the United States in 2023 [Graph], ResearchGate, November 18, 2023. [Online]. Available: https://www.statista.com/statistics/1484479/contact-centers-ai-and-customer-info/
