According to a survey conducted in the United States in 2024, only nine percent of consumers believe that using AI for customer service improves their online shopping experience. Most survey respondents, roughly 56 percent, think that it depends on how it is used, while around 14 percent believe that AI-powered customer service makes the shopping experience worse.
Online shopping experience effects of using artificial intelligence (AI) in customer service in the United States as of February 2024
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Bizrate Insights. (April 1, 2024). Online shopping experience effects of using artificial intelligence (AI) in customer service in the United States as of February 2024 [Graph]. In Statista. Retrieved December 12, 2024, from https://www.statista.com/statistics/1484278/online-shopping-experience-ai-customer-service/
Bizrate Insights. "Online shopping experience effects of using artificial intelligence (AI) in customer service in the United States as of February 2024 ." Chart. April 1, 2024. Statista. Accessed December 12, 2024. https://www.statista.com/statistics/1484278/online-shopping-experience-ai-customer-service/
Bizrate Insights. (2024). Online shopping experience effects of using artificial intelligence (AI) in customer service in the United States as of February 2024 . Statista. Statista Inc.. Accessed: December 12, 2024. https://www.statista.com/statistics/1484278/online-shopping-experience-ai-customer-service/
Bizrate Insights. "Online Shopping Experience Effects of Using Artificial Intelligence (Ai) in Customer Service in The United States as of February 2024 ." Statista, Statista Inc., 1 Apr 2024, https://www.statista.com/statistics/1484278/online-shopping-experience-ai-customer-service/
Bizrate Insights, Online shopping experience effects of using artificial intelligence (AI) in customer service in the United States as of February 2024 Statista, https://www.statista.com/statistics/1484278/online-shopping-experience-ai-customer-service/ (last visited December 12, 2024)
Online shopping experience effects of using artificial intelligence (AI) in customer service in the United States as of February 2024 [Graph], Bizrate Insights, April 1, 2024. [Online]. Available: https://www.statista.com/statistics/1484278/online-shopping-experience-ai-customer-service/
