Level of customer service satisfaction from digital retailers in the U.S. 2023

Published by Statista Research Department, Sep 23, 2024

A survey conducted in the United States in 2023 shows how satisfied consumers are with customer service in online retail. Over half of the survey respondents rated the customer service provided by e-commerce stores as good, while around 18 percent found it to be excellent. 

Customer service satisfaction received from online retailers in the United States in 2023

© Statista 2024
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Use Ask Statista Research Service

In cooperation with
Release date

August 2024

Region

United States

Survey time period

January 2024

Number of respondents

900 respondents

Age group

18 years and older

Supplementary notes

Date of release is the date of access.
Multiple answers possible.

Citation formats
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Statistics on " eCommerceDB - Top online stores in the United States "

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you eCommerceDB - Top online stores in the United States

International comparison

3

Fashion

4

Electronics & media

3

Food & personal care

3

Furniture & appliances

3

Toys, hobby & DIY

5

Further Content: You might find this interesting as well

Topics

E-commerce in DenmarkDenmarkE-commerce in the NordicsDigitalization in the media industry in DenmarkE-commerce in Finland
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how Statista can support your business.