A survey conducted in the United States in January 2024 shows how frequently consumers interact with customer service through mobile devices. It shows that most (75 to 95 percent) of these communications happen using mobile devices, with around 23 percent of the respondents. Only approximately one-fifth of shoppers use their mobile devices for all of their customer service inquiries, while roughly 10 percent refrain from using them at all.
Share of customer service interactions conducted on mobile devices in the United States as of January 2024
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Bizrate Insights. (March 11, 2023). Share of customer service interactions conducted on mobile devices in the United States as of January 2024 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1483770/us-customer-service-mobile-devices-interactions/
Bizrate Insights. "Share of customer service interactions conducted on mobile devices in the United States as of January 2024 ." Chart. March 11, 2023. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1483770/us-customer-service-mobile-devices-interactions/
Bizrate Insights. (2023). Share of customer service interactions conducted on mobile devices in the United States as of January 2024 . Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1483770/us-customer-service-mobile-devices-interactions/
Bizrate Insights. "Share of Customer Service Interactions Conducted on Mobile Devices in The United States as of January 2024 ." Statista, Statista Inc., 11 Mar 2023, https://www.statista.com/statistics/1483770/us-customer-service-mobile-devices-interactions/
Bizrate Insights, Share of customer service interactions conducted on mobile devices in the United States as of January 2024 Statista, https://www.statista.com/statistics/1483770/us-customer-service-mobile-devices-interactions/ (last visited December 22, 2024)
Share of customer service interactions conducted on mobile devices in the United States as of January 2024 [Graph], Bizrate Insights, March 11, 2023. [Online]. Available: https://www.statista.com/statistics/1483770/us-customer-service-mobile-devices-interactions/
