A survey conducted in the United States showed how often shoppers interact with online customer services, as of January 2024. According to the survey, around 45 percent of U.S. consumers engage with online retailers' customer services several times a year, or at least monthly, at about 16 percent. Very few of the respondents, at less than 10 percent, communicate with these services daily, every two months, or only once a year.
Frequency of online customer service interactions in the United States as of January 2024
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Bizrate Insights. (May 11, 2023). Frequency of online customer service interactions in the United States as of January 2024 [Graph]. In Statista. Retrieved January 08, 2025, from https://www.statista.com/statistics/1483583/us-customerservice-frequency-interactions/
Bizrate Insights. "Frequency of online customer service interactions in the United States as of January 2024." Chart. May 11, 2023. Statista. Accessed January 08, 2025. https://www.statista.com/statistics/1483583/us-customerservice-frequency-interactions/
Bizrate Insights. (2023). Frequency of online customer service interactions in the United States as of January 2024. Statista. Statista Inc.. Accessed: January 08, 2025. https://www.statista.com/statistics/1483583/us-customerservice-frequency-interactions/
Bizrate Insights. "Frequency of Online Customer Service Interactions in The United States as of January 2024." Statista, Statista Inc., 11 May 2023, https://www.statista.com/statistics/1483583/us-customerservice-frequency-interactions/
Bizrate Insights, Frequency of online customer service interactions in the United States as of January 2024 Statista, https://www.statista.com/statistics/1483583/us-customerservice-frequency-interactions/ (last visited January 08, 2025)
Frequency of online customer service interactions in the United States as of January 2024 [Graph], Bizrate Insights, May 11, 2023. [Online]. Available: https://www.statista.com/statistics/1483583/us-customerservice-frequency-interactions/
