A 2023 survey found that 64 percent of IT system and software-related outages detected worldwide in the past three years occurred because of configuration or change management issues. Firmware or software fault was the second-most common root cause of such incidents, followed by hardware failure.
Most common root causes of IT system and software-related outages worldwide as of February 2023
The original question was phrased by the source as follows: "Has your organization experienced a major outage(s) caused by an IT systems or software failure over the past three years (n=385)? If so, what are their most common causes? Choose no more than three (n=136)"
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Uptime Institute. (July 2, 2024). Most common root causes of IT system and software-related outages worldwide as of February 2023 [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1482105/it-system-software-related-outages-root-cause/
Uptime Institute. "Most common root causes of IT system and software-related outages worldwide as of February 2023." Chart. July 2, 2024. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1482105/it-system-software-related-outages-root-cause/
Uptime Institute. (2024). Most common root causes of IT system and software-related outages worldwide as of February 2023. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1482105/it-system-software-related-outages-root-cause/
Uptime Institute. "Most Common Root Causes of It System and Software-related Outages Worldwide as of February 2023." Statista, Statista Inc., 2 Jul 2024, https://www.statista.com/statistics/1482105/it-system-software-related-outages-root-cause/
Uptime Institute, Most common root causes of IT system and software-related outages worldwide as of February 2023 Statista, https://www.statista.com/statistics/1482105/it-system-software-related-outages-root-cause/ (last visited November 22, 2024)
Most common root causes of IT system and software-related outages worldwide as of February 2023 [Graph], Uptime Institute, July 2, 2024. [Online]. Available: https://www.statista.com/statistics/1482105/it-system-software-related-outages-root-cause/
Digital Realty
