Global root causes IT system software-related outages 2023

Published by
Ani Petrosyan
,
Jul 30, 2024

A 2023 survey found that 64 percent of IT system and software-related outages detected worldwide in the past three years occurred because of configuration or change management issues. Firmware or software fault was the second-most common root cause of such incidents, followed by hardware failure.

Most common root causes of IT system and software-related outages worldwide as of February 2023

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Showing entries 1 to 6 (6 entries in total)
Statistic: Most common root causes of IT system and software-related outages worldwide as of February 2023

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Source

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Release date

July 2024

Region

Worldwide

Survey time period

January to February 2023

Special properties

up to thee answers were possible

Supplementary notes

The original question was phrased by the source as follows: "Has your organization experienced a major outage(s) caused by an IT systems or software failure over the past three years (n=385)? If so, what are their most common causes? Choose no more than three (n=136)"

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