A 2023 survey found that 64 percent of IT system and software-related outages detected worldwide in the past three years occurred because of configuration or change management issues. Firmware or software fault was the second-most common root cause of such incidents, followed by hardware failure.
Most common root causes of IT system and software-related outages worldwide as of February 2023
The original question was phrased by the source as follows: "Has your organization experienced a major outage(s) caused by an IT systems or software failure over the past three years (n=385)? If so, what are their most common causes? Choose no more than three (n=136)"
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Uptime Institute. (July 2, 2024). Most common root causes of IT system and software-related outages worldwide as of February 2023 [Graph]. In Statista. Retrieved December 26, 2024, from https://www.statista.com/statistics/1482105/it-system-software-related-outages-root-cause/
Uptime Institute. "Most common root causes of IT system and software-related outages worldwide as of February 2023." Chart. July 2, 2024. Statista. Accessed December 26, 2024. https://www.statista.com/statistics/1482105/it-system-software-related-outages-root-cause/
Uptime Institute. (2024). Most common root causes of IT system and software-related outages worldwide as of February 2023. Statista. Statista Inc.. Accessed: December 26, 2024. https://www.statista.com/statistics/1482105/it-system-software-related-outages-root-cause/
Uptime Institute. "Most Common Root Causes of It System and Software-related Outages Worldwide as of February 2023." Statista, Statista Inc., 2 Jul 2024, https://www.statista.com/statistics/1482105/it-system-software-related-outages-root-cause/
Uptime Institute, Most common root causes of IT system and software-related outages worldwide as of February 2023 Statista, https://www.statista.com/statistics/1482105/it-system-software-related-outages-root-cause/ (last visited December 26, 2024)
Most common root causes of IT system and software-related outages worldwide as of February 2023 [Graph], Uptime Institute, July 2, 2024. [Online]. Available: https://www.statista.com/statistics/1482105/it-system-software-related-outages-root-cause/