Interest and use of virtual care services in the health sector in Canada 2023

Published by
Conor Stewart,
Sep 5, 2024

As of December 2023, 82 percent of adults surveyed in Canada reported being interested in virtual healthcare visits, with 73 percent specifically expressing demand for telephone visits. Meanwhile, 54 percent of the respondents had ever used any type of virtual care services.

Interest and use of virtual care services in the health sector in Canada as of 2023

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Release date

April 2024

Region

Canada

Survey time period

November 28 to December 28, 2023

Number of respondents

10,130 respondents

Age group

16 years and older

Method of interview

Online survey

Supplementary notes

Data shows respondents who responded yes to the following questions: 

  • "Are you interested in having access to this digitally enabled service, whether you currently have access or not?"
  • "Have you ever accessed this digitally-enabled health service at anytime in the past?"
  • "And did you use this service in the last 12 months?"

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