In late 2023, around 80 percent of in-store shoppers in the United Kingdom (UK) really valued price tags being clear enough to read and store layouts being straightforward. These were the most important accessibility features to respondents that year. Easy parking, good customer support, and store aisles that are wide enough were also highly appreciated.
Leading accessibility features valued by consumers in-store in the United Kingdom (UK) in 2023
Characteristic
Share of respondents
Price tickets are clear enough to read
82%
Store layout is straightforward
80%
Aisles are wide enough
72%
Car parking is really straightforward
71%
Customer support is good
68%
Lighting is neither too bright nor too dim
55%
Appropriate toilet facilities
54%
Background noise is the right level (e.g. music in-store)
The source phrased the survey question as follows: "How important are each of these factors when deciding WHERE to shop (in a PHYSICAL store)?"
* The source used a top 2 box score system, meaning the results in this statistic are the sum of percentages for the top two most favorable points divided by the total number of responses.
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Shoppercentric. (February 27, 2023). Leading accessibility features valued by consumers in-store in the United Kingdom (UK) in 2023 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/1481714/accessibility-features-valued-by-consumers-uk/
Shoppercentric. "Leading accessibility features valued by consumers in-store in the United Kingdom (UK) in 2023." Chart. February 27, 2023. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/1481714/accessibility-features-valued-by-consumers-uk/
Shoppercentric. (2023). Leading accessibility features valued by consumers in-store in the United Kingdom (UK) in 2023. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/1481714/accessibility-features-valued-by-consumers-uk/
Shoppercentric. "Leading Accessibility Features Valued by Consumers In-store in The United Kingdom (Uk) in 2023." Statista, Statista Inc., 27 Feb 2023, https://www.statista.com/statistics/1481714/accessibility-features-valued-by-consumers-uk/
Shoppercentric, Leading accessibility features valued by consumers in-store in the United Kingdom (UK) in 2023 Statista, https://www.statista.com/statistics/1481714/accessibility-features-valued-by-consumers-uk/ (last visited August 25, 2024)
Leading accessibility features valued by consumers in-store in the United Kingdom (UK) in 2023 [Graph], Shoppercentric, February 27, 2023. [Online]. Available: https://www.statista.com/statistics/1481714/accessibility-features-valued-by-consumers-uk/
