In 2024, the biggest challenge to generative artificial intelligence (GenAI) investment in customer care in the United States was scaling from pilot to production. Of the 348 customer care leaders who were surveyed, 24 percent gave this as their answer. Three percent of respondents stated that GenAI had started but stalled at their customer care company.
Biggest challenges to generative artificial intelligence (GenAI) investment according to customer care leaders in the United States in 2024
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McKinsey & Company. (March 21, 2024). Biggest challenges to generative artificial intelligence (GenAI) investment according to customer care leaders in the United States in 2024 [Graph]. In Statista. Retrieved October 02, 2024, from https://www.statista.com/statistics/1480765/customer-care-genai-challenges-us/
McKinsey & Company. "Biggest challenges to generative artificial intelligence (GenAI) investment according to customer care leaders in the United States in 2024." Chart. March 21, 2024. Statista. Accessed October 02, 2024. https://www.statista.com/statistics/1480765/customer-care-genai-challenges-us/
McKinsey & Company. (2024). Biggest challenges to generative artificial intelligence (GenAI) investment according to customer care leaders in the United States in 2024. Statista. Statista Inc.. Accessed: October 02, 2024. https://www.statista.com/statistics/1480765/customer-care-genai-challenges-us/
McKinsey & Company. "Biggest Challenges to Generative Artificial Intelligence (Genai) Investment According to Customer Care Leaders in The United States in 2024." Statista, Statista Inc., 21 Mar 2024, https://www.statista.com/statistics/1480765/customer-care-genai-challenges-us/
McKinsey & Company, Biggest challenges to generative artificial intelligence (GenAI) investment according to customer care leaders in the United States in 2024 Statista, https://www.statista.com/statistics/1480765/customer-care-genai-challenges-us/ (last visited October 02, 2024)
Biggest challenges to generative artificial intelligence (GenAI) investment according to customer care leaders in the United States in 2024 [Graph], McKinsey & Company, March 21, 2024. [Online]. Available: https://www.statista.com/statistics/1480765/customer-care-genai-challenges-us/