In 2024, the most popular planned area of generative artificial intelligence investment (GenAI) in the United States when it came to customer care was customer self-service and text bots. 23 percent of customer care leaders stated this as their answer. The second-most popular response was planned investment in customer intelligence from conversations.
Planned generative artificial intelligence (GenAI) investment by customer care leaders in the United States in 2024
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
McKinsey & Company. (March 21, 2024). Planned generative artificial intelligence (GenAI) investment by customer care leaders in the United States in 2024 [Graph]. In Statista. Retrieved November 23, 2024, from https://www.statista.com/statistics/1480742/customer-care-planned-genai-investment-us/
McKinsey & Company. "Planned generative artificial intelligence (GenAI) investment by customer care leaders in the United States in 2024." Chart. March 21, 2024. Statista. Accessed November 23, 2024. https://www.statista.com/statistics/1480742/customer-care-planned-genai-investment-us/
McKinsey & Company. (2024). Planned generative artificial intelligence (GenAI) investment by customer care leaders in the United States in 2024. Statista. Statista Inc.. Accessed: November 23, 2024. https://www.statista.com/statistics/1480742/customer-care-planned-genai-investment-us/
McKinsey & Company. "Planned Generative Artificial Intelligence (Genai) Investment by Customer Care Leaders in The United States in 2024." Statista, Statista Inc., 21 Mar 2024, https://www.statista.com/statistics/1480742/customer-care-planned-genai-investment-us/
McKinsey & Company, Planned generative artificial intelligence (GenAI) investment by customer care leaders in the United States in 2024 Statista, https://www.statista.com/statistics/1480742/customer-care-planned-genai-investment-us/ (last visited November 23, 2024)
Planned generative artificial intelligence (GenAI) investment by customer care leaders in the United States in 2024 [Graph], McKinsey & Company, March 21, 2024. [Online]. Available: https://www.statista.com/statistics/1480742/customer-care-planned-genai-investment-us/
