According to a survey conducted in March 2024 among online shoppers, 44 percent of consumers in the United States had stopped shopping with a brand they received poor customer service from, while 32 percent of them had written a bad review online. Meanwhile, about 17 percent had shared their experience on social media.
Actions taken by shoppers in response to poor customer service in the United States in 2024
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Actions taken by shoppers in response to poor customer service in the United States in 2024
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Bizrate Insights. (June 3, 2024). Actions taken by shoppers in response to poor customer service in the United States in 2024 [Graph]. In Statista. Retrieved April 03, 2025, from https://www.statista.com/statistics/1479115/shoppers-response-to-poor-customer-service-usa/
Bizrate Insights. "Actions taken by shoppers in response to poor customer service in the United States in 2024 ." Chart. June 3, 2024. Statista. Accessed April 03, 2025. https://www.statista.com/statistics/1479115/shoppers-response-to-poor-customer-service-usa/
Bizrate Insights. (2024). Actions taken by shoppers in response to poor customer service in the United States in 2024 . Statista. Statista Inc.. Accessed: April 03, 2025. https://www.statista.com/statistics/1479115/shoppers-response-to-poor-customer-service-usa/
Bizrate Insights. "Actions Taken by Shoppers in Response to Poor Customer Service in The United States in 2024 ." Statista, Statista Inc., 3 Jun 2024, https://www.statista.com/statistics/1479115/shoppers-response-to-poor-customer-service-usa/
Bizrate Insights, Actions taken by shoppers in response to poor customer service in the United States in 2024 Statista, https://www.statista.com/statistics/1479115/shoppers-response-to-poor-customer-service-usa/ (last visited April 03, 2025)
Actions taken by shoppers in response to poor customer service in the United States in 2024 [Graph], Bizrate Insights, June 3, 2024. [Online]. Available: https://www.statista.com/statistics/1479115/shoppers-response-to-poor-customer-service-usa/
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