Actions shoppers took in response to poor customer service in the U.S. 2024

Published by
D. Tighe,
Jul 18, 2024

According to a survey conducted in March 2024 among online shoppers, 44 percent of consumers in the United States had stopped shopping with a brand they received poor customer service from, while 32 percent of them had written a bad review online. Meanwhile, about 17 percent had shared their experience on social media. 

Actions taken by shoppers in response to poor customer service in the United States in 2024

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Release date

June 2024

Region

United States

Survey time period

March 2024

Number of respondents

508 respondents

Age group

18 years and older

Special properties

Online shoppers

Supplementary notes

During the survey, the questions were phrased as follows: Which of the following have you ever done due to poor customer service? 

Date of publication is the date of access. 

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