According to a survey conducted in March 2024 among online shoppers, 44 percent of consumers in the United States had stopped shopping with a brand they received poor customer service from, while 32 percent of them had written a bad review online. Meanwhile, about 17 percent had shared their experience on social media.
Actions taken by shoppers in response to poor customer service in the United States in 2024
Characteristic
Share of respondents
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Bizrate Insights. (June 3, 2024). Actions taken by shoppers in response to poor customer service in the United States in 2024 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/1479115/shoppers-response-to-poor-customer-service-usa/
Bizrate Insights. "Actions taken by shoppers in response to poor customer service in the United States in 2024 ." Chart. June 3, 2024. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/1479115/shoppers-response-to-poor-customer-service-usa/
Bizrate Insights. (2024). Actions taken by shoppers in response to poor customer service in the United States in 2024 . Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/1479115/shoppers-response-to-poor-customer-service-usa/
Bizrate Insights. "Actions Taken by Shoppers in Response to Poor Customer Service in The United States in 2024 ." Statista, Statista Inc., 3 Jun 2024, https://www.statista.com/statistics/1479115/shoppers-response-to-poor-customer-service-usa/
Bizrate Insights, Actions taken by shoppers in response to poor customer service in the United States in 2024 Statista, https://www.statista.com/statistics/1479115/shoppers-response-to-poor-customer-service-usa/ (last visited August 25, 2024)
Actions taken by shoppers in response to poor customer service in the United States in 2024 [Graph], Bizrate Insights, June 3, 2024. [Online]. Available: https://www.statista.com/statistics/1479115/shoppers-response-to-poor-customer-service-usa/