Generative AI use cases in commercial payments from banks 2023

Investments and implementation of generative artificial intelligence in commercial payments offered by banks as of 2023, by use case

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Source

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Release date

September 2023

Region

Worldwide, Australia, Brazil, Canada, China, France, Germany, India, Italy, Mexico, Singapore, Spain, United Kingdom, United States

Survey time period

July and August 2023

Number of respondents

211 and 223

Special properties

Bank and payment provider executives, plus executives in companies that subscribe to commercial payments services. See the “Details” tab for more information.

Method of interview

Face-to-face interview, online survey

Supplementary notes

The question was phrased by the source as follows: "What are your plans to use generative AI for the following activities within commercial payments?"

The numbers provided come from two separate C-suite surveys held over the summer of 2023. First, executives from banks and payment providers were asked about their markets and client expectations. Second, clients from such commercial payment services were interviewed.

The clients came from the following industries: Telecom, Insurance, Health and Public services, Travel and rail, Auto and Industrial, and Retail.

Both surveys were held in the following countries: Australia, Brazil, Canada, China, France, Germany, India, Italy, Mexico, Singapore, Spain, United Kingdom, United States.

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Middle East and Central Asia

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North America

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South Asia, East Asia, Australia and Oceania

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Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
  • Free Statistics
  • Premium Statistics
  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
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1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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