A survey carried out in March 2024 indicated that online user experience has to improve on B2B e-commerce sites. 23.5 percent of buyers had a very negative experience and another 14.9 percent of them had a somewhat negative experience. In turn, only 15.2 percent of B2B buyers reported to have a very positive experience on e-commerce sites.
Customer satisfaction level in B2B e-commerce in 2024
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Logik.io. (March 1, 2024). Customer satisfaction level in B2B e-commerce in 2024 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1476832/customer-satisfaction-in-b2b-e-commerce/
Logik.io. "Customer satisfaction level in B2B e-commerce in 2024 ." Chart. March 1, 2024. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1476832/customer-satisfaction-in-b2b-e-commerce/
Logik.io. (2024). Customer satisfaction level in B2B e-commerce in 2024 . Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1476832/customer-satisfaction-in-b2b-e-commerce/
Logik.io. "Customer Satisfaction Level in B2b E-commerce in 2024 ." Statista, Statista Inc., 1 Mar 2024, https://www.statista.com/statistics/1476832/customer-satisfaction-in-b2b-e-commerce/
Logik.io, Customer satisfaction level in B2B e-commerce in 2024 Statista, https://www.statista.com/statistics/1476832/customer-satisfaction-in-b2b-e-commerce/ (last visited November 21, 2024)
Customer satisfaction level in B2B e-commerce in 2024 [Graph], Logik.io, March 1, 2024. [Online]. Available: https://www.statista.com/statistics/1476832/customer-satisfaction-in-b2b-e-commerce/
