As of the second quarter of 2024, around 100 percent of county municipalities in Norway expected an improved quality of external user services and simplification of work routines due to digital transformation. Furthermore, 75 percent of central government entities expected better interaction with external users.
Expected outcomes of digital transformation in the public sector in Norway as of 2nd quarter 2024, by government entity
Characteristic
Central government
County municipalities
Municipalities
Improved quality for external user services
75.3
100
82.2
Changes and simplification of work routines
94.1
100
96.4
Staff reduction
12.9
28.6
15.7
Employees receive other tasks in the organization
70.4
92.9
68.6
Faster processing/shorter response time for external users
70.4
78.6
79.5
Better interaction with other organizations
75.8
100
56.5
Increased use of web self-service solutions for external users
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Statistics Norway. (May 3, 2024). Expected outcomes of digital transformation in the public sector in Norway as of 2nd quarter 2024, by government entity [Graph]. In Statista. Retrieved January 05, 2025, from https://www.statista.com/statistics/1476129/norway-digital-transformation-expected-outcome-by-government-entity/
Statistics Norway. "Expected outcomes of digital transformation in the public sector in Norway as of 2nd quarter 2024, by government entity." Chart. May 3, 2024. Statista. Accessed January 05, 2025. https://www.statista.com/statistics/1476129/norway-digital-transformation-expected-outcome-by-government-entity/
Statistics Norway. (2024). Expected outcomes of digital transformation in the public sector in Norway as of 2nd quarter 2024, by government entity. Statista. Statista Inc.. Accessed: January 05, 2025. https://www.statista.com/statistics/1476129/norway-digital-transformation-expected-outcome-by-government-entity/
Statistics Norway. "Expected Outcomes of Digital Transformation in The Public Sector in Norway as of 2nd Quarter 2024, by Government Entity." Statista, Statista Inc., 3 May 2024, https://www.statista.com/statistics/1476129/norway-digital-transformation-expected-outcome-by-government-entity/
Statistics Norway, Expected outcomes of digital transformation in the public sector in Norway as of 2nd quarter 2024, by government entity Statista, https://www.statista.com/statistics/1476129/norway-digital-transformation-expected-outcome-by-government-entity/ (last visited January 05, 2025)
Expected outcomes of digital transformation in the public sector in Norway as of 2nd quarter 2024, by government entity [Graph], Statistics Norway, May 3, 2024. [Online]. Available: https://www.statista.com/statistics/1476129/norway-digital-transformation-expected-outcome-by-government-entity/
