As of 2023, small insurance firms focused automation efforts on underwriting, with over half of surveyed firms stating this department was the most automated. Customer service and data management joined with analytics held joint second place, with 32 percent of firms stating they had concentrated efforts on these departments.
Share of small insurance company departments that have been the most automated worldwide in 2023, by department
The survey respondents comprised of 47 insurers. From these respondents, 24 were large carriers having one billion in premiums. The remaining firms were midsize and smaller firms.
Firms were asked in which department(s) have they focused most in automating. Respondents could select up to three departments.
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LinkedIn, & OZ Digital Consulting. (November 28, 2023). Share of small insurance company departments that have been the most automated worldwide in 2023, by department [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1475200/share-of-small-insurance-departments-that-have-been-automation-focused/
LinkedIn, und OZ Digital Consulting. "Share of small insurance company departments that have been the most automated worldwide in 2023, by department." Chart. November 28, 2023. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1475200/share-of-small-insurance-departments-that-have-been-automation-focused/
LinkedIn, OZ Digital Consulting. (2023). Share of small insurance company departments that have been the most automated worldwide in 2023, by department. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1475200/share-of-small-insurance-departments-that-have-been-automation-focused/
LinkedIn, and OZ Digital Consulting. "Share of Small Insurance Company Departments That Have Been The Most Automated Worldwide in 2023, by Department." Statista, Statista Inc., 28 Nov 2023, https://www.statista.com/statistics/1475200/share-of-small-insurance-departments-that-have-been-automation-focused/
LinkedIn & OZ Digital Consulting, Share of small insurance company departments that have been the most automated worldwide in 2023, by department Statista, https://www.statista.com/statistics/1475200/share-of-small-insurance-departments-that-have-been-automation-focused/ (last visited November 21, 2024)
Share of small insurance company departments that have been the most automated worldwide in 2023, by department [Graph], LinkedIn, & OZ Digital Consulting, November 28, 2023. [Online]. Available: https://www.statista.com/statistics/1475200/share-of-small-insurance-departments-that-have-been-automation-focused/
