Share of small insurance departments that have been automation focused worldwide 2023

Published by
Jennifer Rudden,
Jun 27, 2024

As of 2023, small insurance firms focused automation efforts on underwriting, with over half of surveyed firms stating this department was the most automated. Customer service and data management joined with analytics held joint second place, with 32 percent of firms stating they had concentrated efforts on these departments. 

Share of small insurance company departments that have been the most automated worldwide in 2023, by department

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Release date

November 2023

Region

Worldwide

Survey time period

2023

Number of respondents

47 respondents

Special properties

Insurance companies

Supplementary notes

The survey respondents comprised of 47 insurers. From these respondents, 24 were large carriers having one billion in premiums. The remaining firms were midsize and smaller firms. 

Firms were asked in which department(s) have they focused most in automating. Respondents could select up to three departments.

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