As of 2023, 35 percent of insurance firms surveyed noted having automated to some extent the customer service department. The second most popular department to engage in automation was claims and processing. Underwriting rounded out the top spot, as over 47 percent of firms have automated in this department.
Share of insurance departments that have been somewhat automated worldwide in 2023, by department
The survey respondents comprised of 47 insurers. From these respondents, 24 were large carriers having one billion in premiums. The remaining firms were midsize and smaller firms.
Firms were asked in which department(s) did they begin automation. Respondents could select up to three departments.
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LinkedIn, & OZ Digital Consulting. (November 28, 2023). Share of insurance departments that have been somewhat automated worldwide in 2023, by department [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1475196/share-of-insurance-departments-that-have-been-somewhat-automated-worldwide/
LinkedIn, und OZ Digital Consulting. "Share of insurance departments that have been somewhat automated worldwide in 2023, by department." Chart. November 28, 2023. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1475196/share-of-insurance-departments-that-have-been-somewhat-automated-worldwide/
LinkedIn, OZ Digital Consulting. (2023). Share of insurance departments that have been somewhat automated worldwide in 2023, by department. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1475196/share-of-insurance-departments-that-have-been-somewhat-automated-worldwide/
LinkedIn, and OZ Digital Consulting. "Share of Insurance Departments That Have Been Somewhat Automated Worldwide in 2023, by Department." Statista, Statista Inc., 28 Nov 2023, https://www.statista.com/statistics/1475196/share-of-insurance-departments-that-have-been-somewhat-automated-worldwide/
LinkedIn & OZ Digital Consulting, Share of insurance departments that have been somewhat automated worldwide in 2023, by department Statista, https://www.statista.com/statistics/1475196/share-of-insurance-departments-that-have-been-somewhat-automated-worldwide/ (last visited December 21, 2024)
Share of insurance departments that have been somewhat automated worldwide in 2023, by department [Graph], LinkedIn, & OZ Digital Consulting, November 28, 2023. [Online]. Available: https://www.statista.com/statistics/1475196/share-of-insurance-departments-that-have-been-somewhat-automated-worldwide/
