![Jennifer Rudden](https://cdn.statcdn.com/static/../CMS/contactperson/ERI1028_1704457226.png)
Share of insurance departments that have been somewhat automated worldwide 2023
As of 2023, 35 percent of insurance firms surveyed noted having automated to some extent the customer service department. The second most popular department to engage in automation was claims and processing. Underwriting rounded out the top spot, as over 47 percent of firms have automated in this department.