Airline satisfaction on first-class/business flights in North America 2024

Published by Statista Research Department, Jun 19, 2024
As of March 2024, Delta Air Lines was ranked first, according to a customer satisfaction index in North America, for first-class and business flights, with a score of 743. JetBLue and United Airlines ranked second and third, with scores of 736 and 698, respectively.

North American airline satisfaction index scores* on first-class/business flights as of March 2024

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Release date

May 2024

Region

North America

Survey time period

March 2023 through March 2024

Supplementary notes

* The index score is based on responses from 9,582 passengers who flew on a major North American airline within the last month.
Index scores are based on a 1,000-point scale.

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