As of March 2024, Delta Air Lines was ranked first, according to a customer satisfaction index in North America, for first-class and business flights, with a score of 743. JetBLue and United Airlines ranked second and third, with scores of 736 and 698, respectively.
North American airline satisfaction index scores* on first-class/business flights as of March 2024
* The index score is based on responses from 9,582 passengers who flew on a major North American airline within the last month. Index scores are based on a 1,000-point scale.
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J.D. Power. (May 8, 2024). North American airline satisfaction index scores* on first-class/business flights as of March 2024 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1474540/customer-satisfaction-with-traditional-airlines-in-north-america-first-class-business/
J.D. Power. "North American airline satisfaction index scores* on first-class/business flights as of March 2024." Chart. May 8, 2024. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1474540/customer-satisfaction-with-traditional-airlines-in-north-america-first-class-business/
J.D. Power. (2024). North American airline satisfaction index scores* on first-class/business flights as of March 2024. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1474540/customer-satisfaction-with-traditional-airlines-in-north-america-first-class-business/
J.D. Power. "North American Airline Satisfaction Index Scores* on First-class/Business Flights as of March 2024." Statista, Statista Inc., 8 May 2024, https://www.statista.com/statistics/1474540/customer-satisfaction-with-traditional-airlines-in-north-america-first-class-business/
J.D. Power, North American airline satisfaction index scores* on first-class/business flights as of March 2024 Statista, https://www.statista.com/statistics/1474540/customer-satisfaction-with-traditional-airlines-in-north-america-first-class-business/ (last visited November 21, 2024)
North American airline satisfaction index scores* on first-class/business flights as of March 2024 [Graph], J.D. Power, May 8, 2024. [Online]. Available: https://www.statista.com/statistics/1474540/customer-satisfaction-with-traditional-airlines-in-north-america-first-class-business/
