Less than one-third of consumers globally would be inclined to pay for online returns, as revealed by a 2023 survey. Gen Z and Millennial consumers are slightly more willing to pay for returning online orders than older consumers. Paid memberships that include free returns appear to be preferred over paying for returns, at least for younger consumers.
Share of online shoppers willing to pay for returns or for a membership fee that includes free returns in 2023, by generation
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Asendia. (April 18, 2024). Share of online shoppers willing to pay for returns or for a membership fee that includes free returns in 2023, by generation [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1473575/paying-for-returns-by-generation/
Asendia. "Share of online shoppers willing to pay for returns or for a membership fee that includes free returns in 2023, by generation." Chart. April 18, 2024. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1473575/paying-for-returns-by-generation/
Asendia. (2024). Share of online shoppers willing to pay for returns or for a membership fee that includes free returns in 2023, by generation. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1473575/paying-for-returns-by-generation/
Asendia. "Share of Online Shoppers Willing to Pay for Returns or for a Membership Fee That Includes Free Returns in 2023, by Generation." Statista, Statista Inc., 18 Apr 2024, https://www.statista.com/statistics/1473575/paying-for-returns-by-generation/
Asendia, Share of online shoppers willing to pay for returns or for a membership fee that includes free returns in 2023, by generation Statista, https://www.statista.com/statistics/1473575/paying-for-returns-by-generation/ (last visited December 22, 2024)
Share of online shoppers willing to pay for returns or for a membership fee that includes free returns in 2023, by generation [Graph], Asendia, April 18, 2024. [Online]. Available: https://www.statista.com/statistics/1473575/paying-for-returns-by-generation/
