A survey on digital health usage in Singapore found that 40 percent of respondents surveyed preferred virtual touchpoints when seeking medical care in 2023. This was a decrease from 2019, during which 63 percent of respondents stated that they preferred virtual touchpoints.
Share of patients who preferred virtual touchpoints in medical care in Singapore from 2019 to 2023
Original question: Which of the following statements best describes your choice of interaction with healthcare channels? a) Prefer to physically go to a clinic/health center in person b) Prefer to use my smart device as a single touchpoint c) Prefer to have a single hotline as a first point of call d) Prefer to find my doctors and other healthcare specialists
Results reflect respondents who chose options b and c.
Survey conducted among 2,300 respondents across nine APAC countries.
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Bain & Company. (April 3, 2024). Share of patients who preferred virtual touchpoints in medical care in Singapore from 2019 to 2023 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1472681/singapore-patient-preference-for-virtual-touchpoints/
Bain & Company. "Share of patients who preferred virtual touchpoints in medical care in Singapore from 2019 to 2023." Chart. April 3, 2024. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1472681/singapore-patient-preference-for-virtual-touchpoints/
Bain & Company. (2024). Share of patients who preferred virtual touchpoints in medical care in Singapore from 2019 to 2023. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1472681/singapore-patient-preference-for-virtual-touchpoints/
Bain & Company. "Share of Patients Who Preferred Virtual Touchpoints in Medical Care in Singapore from 2019 to 2023." Statista, Statista Inc., 3 Apr 2024, https://www.statista.com/statistics/1472681/singapore-patient-preference-for-virtual-touchpoints/
Bain & Company, Share of patients who preferred virtual touchpoints in medical care in Singapore from 2019 to 2023 Statista, https://www.statista.com/statistics/1472681/singapore-patient-preference-for-virtual-touchpoints/ (last visited November 21, 2024)
Share of patients who preferred virtual touchpoints in medical care in Singapore from 2019 to 2023 [Graph], Bain & Company, April 3, 2024. [Online]. Available: https://www.statista.com/statistics/1472681/singapore-patient-preference-for-virtual-touchpoints/
