Customer delivery time expectations in selected countries 2023

Published by
Stephanie Chevalier,
Jun 17, 2024
When asked about their expected delivery time without paying additional shipping charges, most surveyed customers anticipated a two-day delivery. Overnight or next-day delivery was the second preference, regardless of the country surveyed.

Customer expectations on delivery time for online shopping in selected countries in 2023

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Sources

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Release date

February 2024

Region

North America, Europe

Survey time period

November 2023

Number of respondents

8,000 households*

Special properties

without paying additional shipping charges

Supplementary notes

* Across the UK, U.S., Canada, Australia, Germany, France, Italy, and Spain.

Figures may not add up to 100 percent due to rounding.

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Statistics on " E-commerce delivery preferences worldwide "

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Overview

5

Delivery speed

6

Delivery costs

4

Delivery experience

6

Order returns

4

Sustainability

4

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