In 2023, customer satisfaction with the train and bus networks in New South Wales saw a slight decline, dropping to 90 percent from 92 percent in the previous year. In contrast, pedestrian satisfaction improved, rising from 88 percent to 90 percent, indicating enhanced experiences for those walking in urban areas.
Customer satisfaction on public transport and roads in New South Wales, Australia from 2020 to 2023
*Due to the impact of COVID-19 on network usage and the requirement to physically distance, a Customer Satisfaction Survey was not undertaken in May 2020, and was taken at the later date of November 2020; roads and pedestrian results are not available for that period.
**Results for ferry routes includes both Sydney Ferries and Newcastle (Stockton) Ferry networks; the Newcastle (Stockton) Ferry was first included in May 2022 and subsequent periods.
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Destination NSW. (November 30, 2023). Customer satisfaction on public transport and roads in New South Wales, Australia from 2020 to 2023 [Graph]. In Statista. Retrieved December 25, 2024, from https://www.statista.com/statistics/1472445/australia-nsw-customer-satisfaction-on-public-transport-and-roads/
Destination NSW. "Customer satisfaction on public transport and roads in New South Wales, Australia from 2020 to 2023." Chart. November 30, 2023. Statista. Accessed December 25, 2024. https://www.statista.com/statistics/1472445/australia-nsw-customer-satisfaction-on-public-transport-and-roads/
Destination NSW. (2023). Customer satisfaction on public transport and roads in New South Wales, Australia from 2020 to 2023. Statista. Statista Inc.. Accessed: December 25, 2024. https://www.statista.com/statistics/1472445/australia-nsw-customer-satisfaction-on-public-transport-and-roads/
Destination NSW. "Customer Satisfaction on Public Transport and Roads in New South Wales, Australia from 2020 to 2023." Statista, Statista Inc., 30 Nov 2023, https://www.statista.com/statistics/1472445/australia-nsw-customer-satisfaction-on-public-transport-and-roads/
Destination NSW, Customer satisfaction on public transport and roads in New South Wales, Australia from 2020 to 2023 Statista, https://www.statista.com/statistics/1472445/australia-nsw-customer-satisfaction-on-public-transport-and-roads/ (last visited December 25, 2024)
Customer satisfaction on public transport and roads in New South Wales, Australia from 2020 to 2023 [Graph], Destination NSW, November 30, 2023. [Online]. Available: https://www.statista.com/statistics/1472445/australia-nsw-customer-satisfaction-on-public-transport-and-roads/
