Main priorities for delivery in online shopping 2024

Published by
Stephanie Chevalier
,
Jun 17, 2024
According to a survey, over one-third of online shoppers in North America and Europe consider delivery costs the most crucial delivery service aspect in 2024. Furthermore, nearly a quarter of respondents prioritize delivery speed, while only five percent emphasize sustainability.

Most important delivery features for online shopping in 2024

CharacteristicShare of respondents
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Showing entries 1 to 6 (6 entries in total)
Statistic: Most important delivery features for online shopping in 2024

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Sources

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Release date

February 2024

Region

North America, Europe

Survey time period

November 2023

Number of respondents

8,000 households*

Supplementary notes

* Across the UK, U.S., Canada, Australia, Germany, France, Italy, and Spain.

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Statistics on " E-commerce delivery preferences worldwide "

Other statistics that may interest you E-commerce delivery preferences worldwide

Overview

5

Delivery speed

6

Delivery costs

4

Delivery experience

6

Order returns

4

Sustainability

4

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Topics

E-commerce delivery preferences worldwideCourier, express and parcel (CEP) market in the United StatesSustainabilitySustainability in the tech industrySustainable packaging industry worldwide
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