Main complaints about cross-border delivery 2023

A 2023 survey revealed that the primary complaint regarding cross-border online purchases was the speed of delivery, cited by 20 percent of respondents. A similar percentage of respondents also highlighted damage to the product or package. Next were complaints about the loss of items, delivery location, and package tracking.

Main complaints regarding cross-border online shopping delivery worldwide in 2023

Characteristic	Share of respondents
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Release date

January 2024

More information

Region

Worldwide

Survey time period

September 2023

Number of respondents

32,510 respondents in 41 countries

Special properties

online shoppers who bought goods online at least once in the last three months and made a cross-border online purchase in the last year

Method of interview

Online Access Panel

Supplementary notes

Sample size between 100 to 1,000 respondents per country.

Citation formats

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