Main complaints about online cross-border shopping delivery 2023

Published by
Stephanie Chevalier,
Jun 11, 2024
A 2023 survey revealed that the primary complaint regarding cross-border online purchases was the speed of delivery, cited by 20 percent of respondents. A similar percentage of respondents also highlighted damage to the product or package. Next were complaints about the loss of items, delivery location, and package tracking.

Main complaints regarding cross-border online shopping delivery worldwide in 2023

© Statista 2024
Download
Show detailed source information?
Register for free
Already a member?
Log in
Sources

Use Ask Statista Research Service

Release date

January 2024

Region

Worldwide

Survey time period

September 2023

Number of respondents

32,510 respondents in 41 countries

Special properties

online shoppers who bought goods online at least once in the last three months and made a cross-border online purchase in the last year

Method of interview

Online Access Panel

Supplementary notes

Sample size between 100 to 1,000 respondents per country.

Citation formats
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Statistics on " Cross-border e-commerce "

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you Cross-border e-commerce

Overview

6

Retailers and platforms

7

Consumer behavior

7

Challenges

7

Spotlight: China

6

Further Content: You might find this interesting as well

Topics

Cross-border e-commerceCross-border e-commerce in ChinaCross-border e-commerce in North AmericaCross-border e-commerce in the BeneluxCross-border e-commerce in Singapore
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how Statista can support your business.