Cross-border customers satisfied with selected delivery process elements 2023

Published by
Stephanie Chevalier,
Jun 11, 2024
In a 2023 survey, it was found that the delivery location was the most satisfying aspect of the cross-border shopping process for consumers, with 94 percent of respondents expressing varying degrees of contentment. Conversely, customs was the shipping aspect that caused the highest level of dissatisfaction among shoppers.

Share of cross-border customers satisfied with selected delivery process elements worldwide in 2023

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Sources

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Release date

January 2024

Region

Worldwide

Survey time period

September 2023

Number of respondents

32,510 respondents in 41 countries

Special properties

online shoppers who bought goods online at least once in the last three months and made a cross-border online purchase in the last year

Method of interview

Online Access Panel

Supplementary notes

Sample size between 100 to 1,000 respondents per country.

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Spotlight: China

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Topics

Cross-border e-commerceCross-border e-commerce in ChinaCross-border e-commerce in North AmericaCross-border e-commerce in the BeneluxCross-border e-commerce in Singapore
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